FAQ’s

Can I subscribe to the magazine?
Yes, subscribe for print copies here and buy online subscriptions here

Can I subscribe if I don’t live in the UK?
Yes, you can subscribe from anywhere in the world

My magazine hasn’t arrived, what should I do?
Please contact info@prostheticsmagazine.co.uk with your name and order number if you have it, so we can trace your order and rectify the issue.

How do I cancel my subscription?
1. Log in to your online account by clicking MY ACCOUNT at the top right of the website which is shown on every page
2. Select SUBSCRIPTIONS from the left-hand menu
3. Click CANCEL for the subscription you would like to cancel

Cancellation will occur from the end of the paid period you cancel within. Should you wish to reactivate your subscription at any point you can do so by resubscribing to Prosthetics Magazine, starting with current or next issue

I’m having technical difficulties, who can help?
Please contact info@prostheticsmagazine.co.uk for assistance, stating which device and browser you are using and clearly describing the problem you are experiencing

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Is your online subscription compatible with mobile devices as well as laptops?
Yes, it is compatible across all devices with added pinch-screen zoom functionality and page-swiping for smaller, handheld screens.

I’m having technical difficulties, who can help?
Please contact info@prostheticsmagazine.co.uk for assistance, stating which device and browser you are using and clearly describing the problem you are experiencing.

The magazine isn’t displaying properly on my screen, what could the problem be?
Please try these solutions:

1. Check you are logged in to your account
2. Magazines may take a couple of minutes to load due to the size of the files so please allow up to this amount of time before continuing with the next step
3. Check you have a good Internet connection and speed: the pages are large and will take longer or potentially fail to load if your connection is weak or speed very slow
4. Refresh the page which may help the display to adjust to your browser, here’s how:

On a PC: Hold down the Shift key and left-click the Reload or Refresh button (circular arrow), or press Ctrl + F5. (If you’re using Windows Linux press Ctrl + Shift + R)
On a Mac: Press Command + Shift + R

5. Clear your browser’s cache/history. The method is different for different browsers and are all easy to find out by searching online

If the problem persists please email info@prostheticsmagazine.co.uk for technical support, clearly stating which device and browser you are using.

How do I cancel my subscription?
1. Log in to your online account by clicking MY ACCOUNT at the top right of the website which is shown on every page
2. Select SUBSCRIPTIONS from the left-hand menu
3. Click CANCEL for the subscription you would like to cancel

Cancellation will occur from the end of the paid period you cancel within. Should you wish to reactivate your subscription at any point you can do so by visiting the same page and clicking the ‘Reactivate’ button.

Do you have special rates for colleges and universities?
We’re pleased to offer academic institutions wholesale prices when purchasing 10+ copies, as well as special rates for subscriptions.

Our online academic subscriptions offer great discounts for groups of 20+ college/university users. Academic group access is available via this website, or we can also provide access through Athens and Shibboleth. Please contact info@prostheticsmagazine.co.uk for more information.

We also offer a joint package with Gorton Studio Learn Online please email info@gortonstudio.co.uk for more information.

Which payment methods do you accept?
We accept most credit and debit cards.

Can I pay with an AMEX or Diners Club card?
Unfortunately, we do not accept AMEX or Diners Club card payments.

Can I pay with Paypal?
Currently, we don’t use Paypal however, this may change in the future.

Do you have distributors worldwide?
Yes, we have stockists right across the world.

I would like to stock your magazine, how can I become a distributor?
Please contact sales@prostheticsmagazine.co.uk for our wholesale rates.

How can I advertise in your magazine?
Please see the information on our advertisers’ page, or contact sales@prostheticsmagazine.co.uk for a rate card, booking deadlines and artwork specification.